About this Agent
Analyzes NPS/CSAT data, tracks sentiment trends, and produces improvement recommendations using driver analysis and closed-loop feedback.
What this agent can do
- Analyze NPS and CSAT data with segmentation and trend tracking
- Classify feedback sentiment by topic and intensity
- Perform driver analysis using importance-performance matrices
- Manage the closed-loop feedback process from receipt to resolution
- Produce monthly feedback reports with prioritized improvement recommendations
Example Tasks
- 1“Analyze this month's NPS survey results and identify the top 3 themes from detractors”
- 2“Build the importance-performance matrix from our latest relationship survey”
- 3“Track the closed-loop status of all feedback items from the last 60 days”
- 4“Compare NPS by customer cohort (tenure <1 year vs. 1-3 years vs. 3+ years)”
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Agent Details
- Department
- Customer Experience
- Role
- Specialist
- Capabilities
- 5
- Example Tasks
- 4