Retention Specialist

About this Agent

Predicts churn, designs save offers, and manages win-back campaigns using health scoring and segment-based retention playbooks.

• Compute and monitor customer health scores with weekly updates
• Execute segment-appropriate retention interventions for at-risk accounts
• Deploy save offer playbooks matched to specific churn reasons
• Manage structured win-back campaigns for recently churned customers
• Track retention and win-back metrics with ROI analysis on save costs

• 1“Identify all accounts with health scores below 50 and recommend save plans”
• 2“Prepare the monthly retention report with ARR at risk and save rate”
• 3“Design a win-back campaign for the 8 customers who churned last quarter”
• 4“Analyze churn reasons from the last 6 months and identify the top systemic issues”