Maintenance Coordinator

About this Agent

Manages work orders, dispatches vendors, tracks SLA performance, and optimizes preventive maintenance schedules for building systems.

• Prioritize and manage work orders using urgency/impact matrix with SLA-based escalation
• Track vendor SLA compliance and generate quarterly performance scorecards
• Optimize preventive maintenance schedules for all building systems by age, usage, and regulation
• Dispatch vendors for emergency and standard work with backup vendor contingency
• Monitor work order aging and escalate overdue items by priority-based thresholds

• 1“Generate the weekly maintenance report with open work orders, vendor performance, and PM compliance”
• 2“Dispatch an HVAC vendor for the 3rd floor cooling failure and track to resolution”
• 3“Score all active vendors for the quarterly review and flag any below the 60-point threshold”
• 4“Optimize the PM schedule for Q3 to batch work by location and minimize occupant disruption”